Practical Tips for a Better Stay

Getting to know the people and facilities in ward

• Doctors and nurses are the principle health care providers of your child, but there are many other staff in the ward such as phlebotomists, patient care assistants, pharmacists, dietitians and different therapists; you can see their names on their staff card
• Nurses could arrange parents to meet the doctor
• Doctors and nurses may call you any time to update your child’s condition, please pick up calls when you see the number 3513 3000, because it could be an emergency
• Obtain orientation from ward staff to know the whereabouts of facilities such as cubicle, nurse station, bathroom, family lounge and baby care room
• According to their age, patients will be assigned a cot, a child bed, or an adult bed; follow staff instructions on how to use the control device
• The bedside armchair can be converted into a bed for one parent or carer to stay overnight (except in NICU and PICU); please note that we do not provide them with pillows, blankets or meals［please click here for the arrangements of other visitors］
• Family members can have a light meal and drinks in the family lounge; it is equipped with a microwave oven and a fridge, but no cooking or storage facilities are provided

Helping with patient safety measures

• Patients must wear identity bracelet at all times
• Patients must wear hospital pyjamas, especially during out-of-ward procedures
• Patients should not be taken out of the ward without permission
• Parents should notify ward staff if they do not prefer certain individuals from visiting their child
• Do not unplug any medical equipment in order to charge your own electrical devices
• Inform ward staff right away if the alarm of medical equipment goes off, do not deactivate it by pressing any button
• Take note of bed safety and help with fall prevention

Helping to create a family-friendly environment

• Be responsible for your belongings, do not leave valuables unattended
• Keep noise level down
• Switch off the TV at night
• Keep the ward environment clean and tidy
• Family members should eat in the family lounge rather than at bedside
• Do not bring in any raw meat or food with strong smell
• Respect the cultural differences of other families to achieve harmony

Accommodation facility for families

• Parents / main carers of inpatients may apply to stay in the Family Overnight Rooms (those under intensive care will be given priority)

Home leave arrangements

• Clinical conditions permitting, patient may be granted a short home leave by the doctor
• Parents will need to sign an undertaking form, and guarantee to bring the patient back as scheduled