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About HKCH
Patient Relations Office
Introduction
The Patient Relations Office strives to ensure that the rights and responsibilities of patients and parents are met in an environment of trust, compassion and care.
We provide communication channels to relay the feedback and suggestions by patients, parents and other stakeholders to the concerned parties.
We believe that your valuable inputs could help us achieve continuous improvement and quality patient care.
Scope of Services
- Respond to the concerns, feedback and enquiries of patients and parents
- Facilitate communication between patients / parents and the hospital
- Promote patient and family engagement as partner of the hospital
Patients' Charter
Download the Patients' Charter to know more about your rights and responsibilities.
Patient Relations Office
Service Hours:
Monday to Friday:
9:00am – 1:00pm and
2:00pm – 5:00pm
2:00pm – 5:00pm
Saturdays, Sundays and public holidays:
closed
Location:
G/F, Clinical Tower (Tower B)
Telephone:
Fax:
3512 7646